Refund Policy

Last Updated: April 10, 2026

1. Scope

This Refund Policy applies to digital purchases made on ClipShort, including subscription products and virtual coin packages used to unlock content.

2. Subscriptions

• Subscription billing and renewal are handled by the selected payment provider.
• If you believe a subscription charge is incorrect, please contact us at support@clipshort.live with your order number.
• Where required by applicable law, eligible refunds will be processed to the original payment method.

3. Coin Packages (Virtual Goods)

• Coin purchases are virtual goods and are generally non-refundable once credited to your account.
• In exceptional cases (duplicate charge, unauthorized charge, technical failure), we will review your request and provide a resolution based on evidence and applicable law.

4. How to Request a Refund Review

Please include the following information in your request:

• Account UID
• Order number / transaction ID
• Payment method
• Issue description and relevant screenshots

Send your request to support@clipshort.live.

5. Processing Timeline

We typically respond within 3-7 business days. Actual refund posting time depends on your bank or payment provider.